s888 Privacy Policy

1 Introduction

s888 ("we", "our") operates a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect, why we collect it, how we use it, and how we keep it secure.

By using our website (s888.mom) and all services connected to it, you acknowledge that you have read this privacy policy and understood its terms. We reserve the right to update this policy at any time, and a notice will be posted on the platform if changes are made.

2 Information We Collect

We collect various types of information when you create an account and use services on s888. A detailed description of that information is provided below:

2.1 Information You Provide Directly

When you register on our platform or use our services, the information you provide yourself includes:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and mobile number
• Username and password
• Payment information (bKash, Nagad, Rocket, or Upay account number — required for processing)
• What you have written in support messages or complaints

2.2 Automatically Collected Information

When you use our platform, our system automatically collects certain technical information:

• IP address and device information
• Browser type and operating system
• Logs of visit times, pages, and activity on the website
• Information obtained from cookies and similar tracking technologies

2.3 Identity Verification Information

To ensure security and prevent misuse, we may request additional documents for identity verification in certain cases. These documents are used solely for the verification process and are stored with the highest level of security.

3 Purpose of Using Information

s888 uses collected information only for legitimate and necessary purposes. The main reasons for using information are listed below:

• Account management and security: To create and maintain your account and prevent unauthorised access.
• Processing financial transactions: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To help resolve your issues and provide 24/7 live chat and email assistance.
• Service improvement: To analyse user experience and improve the platform's performance and gaming experience.
• Age and identity verification: To ensure that only people aged 21 and above are able to use the platform.
• Fraud and misuse prevention: To detect suspicious activity and keep the platform safe.
• Communication and notifications: To send important updates, transaction confirmations, and promotional information (with your consent only).

4 Data Storage and Security

Protecting your personal information is our top priority. s888 takes the following steps to keep your information secure:

4.1 Encryption and Technical Protection

• All data transmission is secured through SSL (Secure Sockets Layer) encryption.
• Sensitive information (such as passwords and payment details) is stored in encrypted form.
• Regular security audits and system monitoring are conducted.
• Servers are protected by firewall and access control systems.

4.2 Access Control

Only authorised staff may access your personal information, and only to the extent necessary to provide services. All our staff operate under strict confidentiality agreements.

4.3 Retention Period

Your information is retained for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period for legal compliance and fraud prevention purposes.

5 Sharing Information with Third Parties

s888 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Only the necessary information is shared with service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations operate under their own privacy policies.
• Technology partners: Software and infrastructure providers required for platform operations may have access to limited information under contractual confidentiality obligations.
• Legal obligations: When disclosure of information is required by law, court order, or direction from a regulatory authority.
• Fraud prevention: When cooperation with the relevant authorities is needed for the investigation of serious fraud or criminal activity.

Beyond the cases listed above, s888 does not share your personal information with any third party without your consent.

6 Cookies and Tracking Technologies

The s888 website uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login status, managing sessions, and ensuring security. Without these, the platform does not work correctly.
• Functionality cookies: To remember your preferences (language, settings), making your next visit more convenient.
• Analytics cookies: Collect anonymous data to understand which pages are used most and to improve the platform.

6.2 Cookie Controls

It is possible to disable cookies by changing your browser settings. However, please note that disabling essential cookies may affect some important functions of the platform. Contact us for more information.

7 Your Rights and Controls

You have the following rights over your personal information, and s888 fully respects these rights:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. If you contact the support team, we will provide that information within a reasonable time.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. This request can be made through account settings or via the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations or technical reasons.

7.4 Right to Opt Out of Marketing Communications

You may request at any time that promotional emails or messages stop being sent to you. Contact the support team to make this request.

8 Child Protection and Age Verification

s888 is firmly committed to child protection. Our platform is for people aged 21 and above only. Age is verified at the time of registration, and if evidence of use by a minor is found, that account will be closed immediately and all related information will be securely deleted.

We do not knowingly collect personal information from anyone under the age of 21. If you believe a minor is using our platform, please notify us immediately.

9 International Data Transfers

For the purpose of providing our services, some information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that data transfers are always carried out with appropriate safeguards and within the applicable legal framework.

Our agreements with any third-party technology partners who have access to your information include data protection obligations.

10 Policy Changes and Updates

s888 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. Continued use of the platform after an update will be considered as your consent to the new policy.

We recommend that you review this page regularly so that you remain familiar with the latest policy.

11 Responsible Gaming and Personal Information

s888 is fully committed to responsible gaming. We analyse information about your playing behaviour to help protect you from problematic conduct. If we notice anything concerning in your gaming patterns, we may contact you or provide supportive information.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We review every request carefully and aim to respond as quickly as possible.

Our support team provides service in both Bengali and English, 24 hours a day, 7 days a week. You can reach us via live chat or email: